Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Helvia.ai Help Center

Welcome to the Helvial.ai Help Center

Suggested forms

  • AI Agent – Content updates & new requests in Helvia Customer Support

    Request updates to your AI agent’s knowledge, responses, behavior & analytics. Use this option to add new content, adjust fine-tuning, or suggest new capabilities for the agent.

Powered by Jira Service Management
{"xsrfToken":"1ddd03bd1376d6c7ffed57cb11c893ce8d18bc11_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a1d676ea-cb52-4128-9272-ef3ee2dce350/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZTRiN2UwNS03MTE3LTQxYzctYTVkYS0xOTk2YmJmZjZlMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExZDY3NmVhLWNiNTItNDEyOC05MjcyLWVmM2VlMmRjZTM1MCI6WyJyZWFkIl19LCJleHAiOjE3ODA5OTMzNDgsIm5iZiI6MTc4MDk5Mjc0OH0.eX0W4Hq-dDd-xbfclTDMxYZ5KqC_GTMnpXNevVMeuFU&client=1e4b7e05-7117-41c7-a5da-1996bbff6e1b&mode=fit","logoId":"a1d676ea-cb52-4128-9272-ef3ee2dce350","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Helvial.ai Help Center","sharedPortalName":"Helvia.ai Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Helvial.ai Help Center","sharedPortalName":"Helvia.ai Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#404660","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ab63fb07-98ab-401c-92bb-1bac0c3c4eee/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZTRiN2UwNS03MTE3LTQxYzctYTVkYS0xOTk2YmJmZjZlMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiNjNmYjA3LTk4YWItNDAxYy05MmJiLTFiYWMwYzNjNGVlZSI6WyJyZWFkIl19LCJleHAiOjE3ODA5OTMzNDgsIm5iZiI6MTc4MDk5Mjc0OH0._ahA8kBs5tvzA4EGbetEEhpF1_px2HBKHdwW9mhPmYI&client=1e4b7e05-7117-41c7-a5da-1996bbff6e1b&height=300&mode=fit","bannerMediaApiFileId":"ab63fb07-98ab-401c-92bb-1bac0c3c4eee","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=helvia","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1ddd03bd1376d6c7ffed57cb11c893ce8d18bc11_lout","baseUrl":"https://helvia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://helvia.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1e4b7e05-7117-41c7-a5da-1996bbff6e1b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bba18445c36746e18a2bdb660236b597","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://helvia.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}